Get in touch
We're here to help
Send us an email at the right address below and we'll get back to you within 1 business day.
General Support
Questions about using Vizedly, bugs, or feature requests.
hello@vizedly.com
Billing & Subscriptions
Refund requests, invoice queries, plan changes.
billing@vizedly.com
Legal & Privacy
GDPR requests, data deletion, legal notices, Terms questions.
legal@vizedly.com
Press & Partnerships
Media enquiries, partnership proposals, API access.
hello@vizedly.com
Common Questions
How quickly do you respond?
We aim to respond to all enquiries within 1 business day. Pro subscribers receive priority support.
How do I request account deletion?
Email legal@vizedly.com with your registered email address and we will permanently delete your account and all associated data within 30 days.
How do I get a refund?
Email billing@vizedly.com within 14 days of your first payment. We offer a no-questions-asked money-back guarantee on all plans.
I found a security vulnerability — what should I do?
Please email legal@vizedly.com with details. Do not disclose it publicly until we have had a chance to investigate and patch it. We appreciate responsible disclosure.
We typically respond within 1 business day. Pro subscribers receive priority support.